Before placing the order in January for my dress, I spoke with the seamstress about my ideas for it, her response was "oh yes, that will be easy, no big deal" so I ordered my Disney, $1500 dress with bustier and slip coming to a total of over $2000.
After this, we spoke to the seamstress about bridesmaid dresses. Long, each one with different straps. She suggested the dresses, said we could hem each one and use the additional fabric to do the 5 different straps with no issues. Each bridesmaid was there to speak with her before we placed the order. Now, Alfred Angelo gives a military discount for the bride. 30% off. But since my dress was Disney, and they can't give discounts on Disney, Joselyn (a worker there) told us we could have the discounts on the bridesmaid dresses and confirmed a total price of $147 per dress, plus alterations with all of us. So we ordered them at the end of April. When my bridesmaids went to pay, they were charged full price for the dresses. They said bridesmaids do not get the military discount. Jocelyn then looked at my bridesmaid and told her I was a liar and she never told me they could have the discount. After many conversations with different people, the discounts were given for my bridesmaids. When they went to pay again, they were told no. Apparently, someone had put the military discount on another girl's account, instead of mine. More phone conversations happen...this was finally fixed.
The bridal dress came in in May, the seamstress said "do you still want to do those alterations to your dress?" of course I do, that's why I bought that particular dress. Her response? "oh no, it's too much work and will be an extra $800 with the extra fabric" being upset, I decided to go a head with the alterations. She said to make an appointment with her in August since the wedding was in October. So I did.
The bridesmaid dresses came in and we set appointments with the seamstress for August as well.
My appointment came along and they told me the seamstress had moved and they had a new seamstress that I had to work with. After a very long conversation with her and the manager we were able to explain to her what alterations I wanted on the dress. She started my dress.
When the bridesmaid appointments came, the seamstress said they could not do straps on the dresses because there was not enough fabric. I asked what we could do and she said there was not enough time to order anything and we would have to come up with a different solution with the little bit she could get from the hem. She hemmed the dresses and put a train on all 5. After this (a few weeks before the wedding) Alfred Angelo fired her. They assured me that they were getting the original seamstress to come back and work on my dress.
A 3rd seamstress was hired. She said the last seamstress had messed up my dress and she was working hard to fix it. She fixed the hems on the bridesmaid dresses and said she could try to make straps, but there was not enough fabric for different ones and asked why I hadn't ordered some when I was told originally. Apparently there was time.
A week before the wedding, my dress was still not done. The seamstress had made the additional skirt I needed entirely too tight. And she said there was nothing she could do about the bridesmaid dresses. A worker, that knew all the issues I was having, asked why we didn't order sleeves a couple weeks before for the bridesmaid dresses and I explained we were not given that option and asked, again, if I could place a rush order. Again, I was told no.
When I had ordered the sleeves for my bridal gown with the additional fabric, the girl told me to order a certain size for my shoulder width and I did. When the sleeves came, they told me they were too big and I would have to pay extra to take them in, I did, and the sleeves were never taken in, they actually were the correct size. Now, the additional fabric I had to order for my dress was over $200 of fabric and there was so much left over after, I was very irritated. And they kept it. I was not reimbursed for these issues.
I was able to pick up my wedding gown less than a week before the wedding and 2 of my bridesmaids were able to get their dress the day before the wedding, with the sleeve work being completely flimsy and rushed.
Needless to say. I'm contacting their corporate office about all these issues. I suggest going literally anywhere else than here.
Product or Service Mentioned: Alfred Angelo Dress.
Reason of review: Poor customer service.